Web collaboration – better communication with the customers
At present, running profitable company means non-stop communication with the customers, solving their problems and replying the e-mails. Nowadays, more and more companies which offer online services provide web collaboration. It is a possibility to communicate with the customer directly at your website.
The customers expect to receive relevant knowledge on given products or services immediately after writing an email. Nevertheless, they often have to wait because the employees do not always notice new emails. On the other hand, the web collaboration helps to avoid those sad circumstances and the customers can have larger range of means of communication with the company such as text assistance, video chats. Moreover, the employees are able to send also necessary documents.
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