Order processing time

Processing time is the period from placing an order to handing the package over to the carrier. At the Zeprado store, it is 1–2 business days. To this, you add the delivery time on the part of InPost or the courier company.

Fulfillment: 1–2 business days

After payment, your order goes to the warehouse in Chludowo. We pick the products, check them against the order specification, pack, and dispatch the shipment. This typically takes 1–2 business days.

Dispatch times

We hand packages over to carriers on business days. Orders paid for early in the day have a chance to be dispatched on the same business day; orders placed in the late afternoon and evening are fulfilled on the next business day.

Weekend and holiday orders

Orders placed on Saturday, Sunday, or a public holiday are accepted normally, but fulfillment begins on the next business day. Saturdays, Sundays, and holidays are not counted towards the 1–2 business day period.

What affects the deadline

Moment of payment confirmation — fulfillment is counted from payment confirmation, not from clicking "Order". BLIK and card payments are usually confirmed immediately.
Number of items in the order — large orders with many categories take longer to fulfill than a single product.
Correctness of address details — a typo in the address or a missing phone number prolongs shipping, as we need to confirm the details.
Non-working days — weekends and holidays shift the dispatch date.

How to check order status

After placing an order, we send a confirmation email, and after dispatching the package, a message with the tracking number and a link to track it. The carrier updates the shipment status; sometimes, the first scan appears several hours after dispatch.

If the email has not arrived, check your spam and promotions folders. If it's still not there, or you want to confirm the fulfillment stage, write to kontakt@zeprado.com and provide your order number — we respond on business days.

Changing or canceling an order

Before the package is dispatched, we can change the address, delivery method, or cancel the order. Write to us as soon as possible, providing your order number. Once the shipment has been dispatched, the standard 14-day return procedure applies.