How much does delivery cost?
InPost parcel locker – PLN 12.99, courier – PLN 16.99. Orders over PLN 199 ship free.
Are the products original?
Yes. We sell lingerie from brands such as Key, Cerber, Julimex, Sielei, Milena and Selene, sourced from the manufacturers and their authorised distributors.
How do I choose my bra size?
Measure your underbust and the fullest part of your bust, then use our size chart. Sizing can differ slightly between brands – if in doubt, write to us.
How do I choose when you have so many products?
Use our shopping assistant. You pick a category and it asks questions tailored to it — style, size, material, colour and budget — then shows twelve models available in your size. You can skip any question. If we have too few models in a given size, the assistant tells you what it relaxed (for example, that it added sister sizes).
Can I return an item?
Returns address:
Zeprado — magazyn logistyczny
ul. Strumykowa 11
62-001 Chludowo, Poland
Yes. You have 14 days from receiving the parcel to withdraw from the contract without giving a reason. The product should be unused, with tags attached. We refund the price of the goods and the cheapest delivery method offered; the cost of sending the item back is paid by the buyer.
When will I get my money back?
We refund the payment no later than 14 days after receiving your notice of withdrawal, using the payment method used for the purchase. We may withhold the refund until we receive the goods or proof that they have been sent back.
How do I exchange a size?
We don't run a separate exchange procedure. If the size doesn't fit, send the product back as a return (within 14 days of receiving the parcel) and place a new order for the right size. Before ordering, check the size chart and calculator.
Can tights and briefs be returned?
Goods delivered in a sealed package that cannot be returned once opened for hygiene reasons (e.g. briefs, tights) can be returned if the package has not been opened.
How can I pay?
You can see the available payment methods in the cart before placing your order.
Will I get an invoice?
Yes. If you need a company invoice, enter your tax ID (NIP) when ordering.
How can I contact you?
Write to kontakt@zeprado.com. Include your order number if your question concerns an order.
Returning a product? Fill in the online return form — you can print it or email it to us.