Frequently Asked Questions
How much does delivery cost?
InPost Parcel Locker – PLN 12.99, courier – PLN 16.99. Orders over PLN 199 are shipped for free.
Are the products original?
Yes. We sell lingerie from brands such as Selene, Marilyn, Mat, and Kris Line, sourced from manufacturers and their authorized distributors.
How to choose the right bra size?
Measure your underbust and fullest bust circumference, then use our size chart. Brand sizes may vary slightly – if in doubt, contact us.
How to choose, since you have so many products?
Use our shopping assistant. You select a category, and it asks questions tailored to it — style, size, material, color, and budget — and shows twelve models available in your size. You can skip any question. If we have too few models in a given size, the assistant will tell you what it loosened (for example, that it added sister sizes).
Can I return an item?
Return address:
Zeprado — logistics warehouse
ul. Strumykowa 11
62-001 Chludowo
Yes. You have 14 days from receiving the shipment to withdraw from the contract without giving a reason. The product must be unused, with tags. We refund the cost of the goods and the cheapest offered delivery method, and the cost of return shipping is covered by the buyer.
When will I get my money back?
We refund the money no later than 14 days from receiving the declaration of withdrawal from the contract, using the same payment method used for the purchase. We may withhold the refund until we receive the goods or proof of their return shipment.
How do I exchange a size?
We do not have a separate exchange procedure. If the size does not fit, return the product (within 14 days of receiving the shipment) and place a new order for the correct size. Before ordering, check the size chart and calculator.
Can tights and panties be returned?
Goods in sealed packaging, which for hygienic reasons cannot be returned after opening (e.g., panties, tights), are subject to return if the packaging has not been opened.
How can I pay?
You can see the available payment methods in the cart before placing your order.
Will I receive an invoice?
Yes. If you need an invoice for a company, please provide your tax identification number (NIP) when ordering.
How can I contact you?
Write to kontakt@zeprado.com. Please provide your order number if your question relates to it.
Returning a product? Fill out the online return form — you can print it or send it to us by e-mail.